Delivery
Delivery Information
We are continuously updating our delivery options to offer you the best service at the lowest possible price. Delivery options can be viewed and selected at checkout, with the price of each service being displayed prior to completing your purchase.
Currently, we offer a Royal Mail tracked service and a next working day delivery service (on in-stock orders, placed before 12pm) with DPD. Please note, if your items are not in stock and you choose DPD delivery, dispatch will take place the day the item(s) come into stock.
Please note: Delivery costs vary throughout the year so the best place to find current options is at checkout, where current prices will be displayed based on the item(s) in your basket and your delivery address.
Royal Mail 48 Hour
When will my order be delivered
This is a Royal Mail 48 Hour service to UK-mainland addresses, and as such, all deliveries should be complete within 2 business days of receiving your dispatch confirmation email.
Can I track my order?
Yes, your tracking number can be found in your dispatch confirmation email. If you cannot locate your tracking number please feel free to request one from sales@utilitydesign.co.uk
Please note: Royal Mail tracking will not begin until the order has arrived into their sorting facility, so you may not be able to track the order until the day after it has been dispatched.
My order hasn't arrived
If your order doesn't arrive within 48 hours (weekdays, excluding bank holidays), please get in touch via sales@utilitydesign.co.uk
DPD Next Working Day Delivery
When will my order be delivered?
This is a next working day delivery service. Orders placed before noon (weekdays) will be dispatched on the same day, with DPD aiming to complete delivery the next working day. You will receive a message or email from DPD on the morning of the delivery with an estimated 1 hour time slot for delivery.
Can I track my order?
Yes, your tracking number can be found in your dispatch confirmation email. If you cannot locate your tracking number please feel free to request one from sales@utilitydesign.co.uk
Can I make changes to my delivery?
Any and all changes (change of delivery date, safe space etc) required after Utility have dispatched your order can be requested directly through DPD.
DPD failed to deliver. What now?
If DPD fail to deliver, they will automatically schedule a redelivery attempt for the following working day. If a second failure to deliver occurs, the order will be returned to Utility. If this happens, the full cost of delivery and returns will be payable by the customer prior to the order being re-dispatched.
Frequently Asked Questions
What is UK mainland delivery?
All deliveries to England, Wales and Scotland (excluding highlands) are classified as UK Mainland.
Orders to NI, Highlands, and Isles are classified as UK non-mainland, and delivery charges to these regions differ based on the rates provided by our delivery partners.
How are non-UK orders delivered?
Generally orders to non-UK addresses are delivery by DPD International but on occasion we may choose to use another delivery provider, such as FedEx or UPS, in an attempt to keep delivery costs as low as possible for customers.
Do I need to pay import duties?
All international orders have their total landed costs displayed at checkout. This means there will be no extra duties, taxes or handling to be paid when the shipment arrives.