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Thank You Messages

I really appreciate the support on this replacement... Fantastic customer service and I will be returning for future purchases.

Feb 14th 2019 | Ben

Thank you for your really excellent service.

Jun 8th 2020 | Carol

We had some work on our house that ran over and Utility held onto our sofa for around a month whilst we finished up. Once we requested, the items were delivered really quickly. We took delivery last week and the massive boxes have doubled up as a castle i

Jul 9th 2020 | Chris and Lucy

As on the two previous occasions I have used your company I have found the service to be nothing short of impeccable. Keep it up!

Sep 18th 2020 | Fergus

Thanks to you and the team for the standout service - very impressive. Have a great weekend, Chris

Oct 9th 2020 | Chris

I ordered 2 items for my daughter's birthday. I was unsure the order had been completed. I contacted Utility to question this. I was quickly and politely responded to. I was assured my order had been processed and Jess informed me she would pack it hersel

Aug 30th 2020 | Claire

This was my first purchase with Utility. I ordered a Frida Mini Planter in July and Utility really quickly confirmed my order was placed and dispatched. Unfortunately - through no fault of Utility - my order went missing and was lost by Royal Mail. I cont

Sep 4th 2020 | J Taylor

I have nothing but praise for UtilityDesign. The level of customer service has been outstanding - nothing has been too much to ask. We were in the process of making quite a significant purchase and there was never any pressure to be forced into a sale. I

Sep 5th 2020 | Charlotte

Ordered a magis medium puppy on sunday 26th july arrived on Tuesday 28th july.really pleased with our purchase. Fast delivery. Would recommend. Also I messed up on the payment and Jessica couldn't have been more helpful and understanding. Big thank you. B

Jul 29th 2020 | Angie

I have nothing but praise for Utilitydesign. The response to my order was prompt and even though I had ordered the incorrect size of the item I wanted, they replaced it equally promptly with the correct size at no extra cost. My enquiries were dealt with

Aug 7th 2020 | Carol

Have bought several items from this website including a sofa. The customer service was outstanding. I had swatches sent, I had personal phone calls and advice> the communication was outstanding. I would use this company over any other carrying similar sto

Aug 12th 2020 | Mel

"Thank you for your timely responses and wonderful after care. Utility are a fantastic company and one I will continue to use and recommend."

Feb 22nd 2021 | Jo

"You have been absolutely fantastic and made my experience stress free. Your customer service is faultless! Utility design will be my destination for any homeware and furniture I choose in future."

Dec 7th 2020 | Lampros

Comment: I would just like to say a big thankyou for the level of service we received following our recent order and delivery of Eames DSR chairs for our new home. I am very supportive of independent stores and as a new on-line customer I was really impre

Oct 20th 2020 | L Duffy