Q : Are JellyCat toys machine washable?
A : No, JellyCat toys are not machine washable. Unless otherwise stated on the sew-in label, it is recommended to surface wash all JellyCat toys with soap and rinsed with cool water. The fur needs to be dried with a hair dryer with little or no heat. Please refer to the Safety and Suitability tab found attached to the toy itself, on a hangtag, when it arrives with you for individual product recommendations on how to wash. Please keep this hangtag for future reference.
Q : Are JellyCat toys tested?
Yes, all JellyCat toys are tested to the European Safety Standard (EN71 parts 1, 2 & 3).
Q : Can I give a Jellycat toy to a baby?
A : JellyCat toys are safe for all ages and are suitable from birth except where they have an age recommendation hangtag. Please check all hangtags of any item purchased before giving to a child.
Q : What should I do if I am not happy with the quality of the toy on arrival?
A : We do our utmost to ensure your new purchase arrives with you in a way we are happy for it to be sent out. If though, upon receipt of your order you are not happy with your new toy, please do not hesitate to return it to us via the methods explained in our returns policy. Our full returns policy can be found here (section 6) - https://www.utilitydesign.co.uk/terms-and-conditions.
Q : Am I able to order a JellyCat soft toy not currently on your website?
A : Yes, in most cases that won't be a problem. As an official JellyCat stockist we are able to supply any soft toy currently in stock at the JellyCat warehouse. If you'd like to request a soft toy that is not currently online please don't hesitate to get in touch.
If you have any further questions about the JellyCat product please don't hesitate to get in touch via our live chat or by emailing [email protected]