Cookies

We use cookies, pixels and tags (which we shall collectively define as “Cookies”) on the Utility website for a variety of purposes which are described in this Cookie Policy. We use cookies when you visit our site, but you can control these through your browser settings. You can find out how to manage cookies on your devices below.

By using the Utility Retail Ltd website you consent to the storing and accessing of Cookies on your device in accordance with the terms of this Cookie Policy.

What are cookies?

Cookies are data files that can hold small amounts of info and are stored on your device (computer, smartphone etc) when you first visit a website.

How do we use them?

We use cookies for:

  • essential operations, like site navigation
  • allowing you to add items to your shopping bag or to your Saved Items
  • analysing visitor numbers and behaviours, such as which products, categories or pages are frequently visited
  • calculating the performance of our advertising campaigns, offers and communications
  • Targeting relevant advertising messages
  • understanding which Affiliates have helped us reach out to new customers, or have promoted our products on their websites

For full information on how we use your data, head to our Privacy Policy

What types of cookies do we use?

There are four main types.

  1. (1) Site functionality cookies – these allow you to navigate the site and use our features, such as “Add to Basket” and “Add To Wishlist”.
  2. (2) Site analytics cookies – these cookies allow us to measure and analyse how our customers use the site, to improve both its functionality and your shopping experience.
  3. (3) Customer preference cookies – when you're browsing or shopping on Utility, these cookies will remember your preferences (like your language or location), so we can make your shopping experience both seamless and personal.
  4. (4) Targeting or advertising cookies – these are used to deliver ads relevant to you. They also limit the number of times that you see an ad and help us measure the effectiveness of our marketing campaigns.

We also use Cookies provided by Facebook in the form of a Facebook pixel in order to serve relevant ads on Facebook and Instagram. Further information on this is set out below, including instructions on how to opt out.

Facebook Pixel (fbevents.js)

This is a Cookie that is placed by Facebook. It enables us to measure, optimize and build audiences for advertising campaigns served on Facebook and Instagram. In particular, it enables us to see how our users move between devices when accessing the Utility web site and Facebook, to ensure that our Facebook advertising is seen by our users most likely to be interested in such advertising by analysing which content a user has viewed and interacted with on the Utility web site. To opt-out please see https://www.facebook.com/ads/preferences

Google Analytics

This cookie is placed by Google. It enables us to learn information about how users interact with our website and includes information such as time of visit, pages viewed, whether a user has visited before and the website prior to visiting the Utility Design website. To opt-out please see https://tools.google.com/dlpage/gaoptout

How to manage cookies

Most browsers allow you to manage cookies saved on your device – just head to the help section of your browser. Please note, if you choose to block all cookies, your shopping basket will not be saved for your next visit. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org. To opt-out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout. We are planning to enhance our cookie tool to allow users to more easily change their cookie settings after their initial choice.

Cookies used by Utility

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. The table below explains the cookies we use and why.
Cookie Name Purpose

CART

CART

The association with your shopping cart.

CATEGORY_INFO

CATEGORY_INFO

Stores the category info on the page, that allows displaying pages more quickly.

COMPARE

COMPARE

The items that you have in the Compare Products list.

CURRENCY

CURRENCY

Your preferred currency.

CUSTOMER

CUSTOMER

An encrypted version of your customer id with the store.

CUSTOMER_AUTH

CUSTOMER_AUTH

An indicator if you are currently logged into the store.

CUSTOMER_INFO

CUSTOMER_INFO

An encrypted version of the customer group you belong to.

CUSTOMER_SEGMENT_IDS

CUSTOMER_SEGMENT_IDS

Stores the Customer Segment ID.

EXTERNAL_NO_CACHE

EXTERNAL_NO_CACHE

A flag, which indicates whether caching is disabled or not.

FRONTEND

FRONTEND

You session ID on the server.

GUEST-VIEW

GUEST-VIEW

Allows guests to edit their orders.

LAST_CATEGORY

LAST_CATEGORY

The last category you visited.

LAST_PRODUCT

LAST_PRODUCT

The most recent product you have viewed.

NEWMESSAGE

NEWMESSAGE

Indicates whether a new message has been received.

NO_CACHE

NO_CACHE

Indicates whether it is allowed to use cache.

PERSISTENT_SHOPPING_CART

PERSISTENT_SHOPPING_CART

A link to information about your cart and viewing history if you have asked the site.

POLL

POLL

The ID of any polls you have recently voted in.

POLLN

POLLN

Information on what polls you have voted on.

RECENTLYCOMPARED

RECENTLYCOMPARED

The items that you have recently compared.

STF

STF

Information on products you have emailed to friends.

STORE

STORE

The store view or language you have selected.

USER_ALLOWED_SAVE_COOKIE

USER_ALLOWED_SAVE_COOKIE

Indicates whether a customer allowed to use cookies.

VIEWED_PRODUCT_IDS

VIEWED_PRODUCT_IDS

The products that you have recently viewed.

WISHLIST

WISHLIST

An encrypted list of products added to your Wishlist.

WISHLIST_CNT

WISHLIST_CNT

The number of items in your Wishlist.

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Thank You Messages

I really appreciate the support on this replacement... Fantastic customer service and I will be returning for future purchases.

Feb 14th 2019 | Ben

Thank you for your really excellent service.

Jun 8th 2020 | Carol

We had some work on our house that ran over and Utility held onto our sofa for around a month whilst we finished up. Once we requested, the items were delivered really quickly. We took delivery last week and the massive boxes have doubled up as a castle i

Jul 9th 2020 | Chris and Lucy

As on the two previous occasions I have used your company I have found the service to be nothing short of impeccable. Keep it up!

Sep 18th 2020 | Fergus

Thanks to you and the team for the standout service - very impressive. Have a great weekend, Chris

Oct 9th 2020 | Chris

I ordered 2 items for my daughter's birthday. I was unsure the order had been completed. I contacted Utility to question this. I was quickly and politely responded to. I was assured my order had been processed and Jess informed me she would pack it hersel

Aug 30th 2020 | Claire

This was my first purchase with Utility. I ordered a Frida Mini Planter in July and Utility really quickly confirmed my order was placed and dispatched. Unfortunately - through no fault of Utility - my order went missing and was lost by Royal Mail. I cont

Sep 4th 2020 | J Taylor

I have nothing but praise for UtilityDesign. The level of customer service has been outstanding - nothing has been too much to ask. We were in the process of making quite a significant purchase and there was never any pressure to be forced into a sale. I

Sep 5th 2020 | Charlotte

Ordered a magis medium puppy on sunday 26th july arrived on Tuesday 28th july.really pleased with our purchase. Fast delivery. Would recommend. Also I messed up on the payment and Jessica couldn't have been more helpful and understanding. Big thank you. B

Jul 29th 2020 | Angie

I have nothing but praise for Utilitydesign. The response to my order was prompt and even though I had ordered the incorrect size of the item I wanted, they replaced it equally promptly with the correct size at no extra cost. My enquiries were dealt with

Aug 7th 2020 | Carol

Have bought several items from this website including a sofa. The customer service was outstanding. I had swatches sent, I had personal phone calls and advice> the communication was outstanding. I would use this company over any other carrying similar sto

Aug 12th 2020 | Mel

"Thank you for your timely responses and wonderful after care. Utility are a fantastic company and one I will continue to use and recommend."

Feb 22nd 2021 | Jo

"You have been absolutely fantastic and made my experience stress free. Your customer service is faultless! Utility design will be my destination for any homeware and furniture I choose in future."

Dec 7th 2020 | Lampros

Comment: I would just like to say a big thankyou for the level of service we received following our recent order and delivery of Eames DSR chairs for our new home. I am very supportive of independent stores and as a new on-line customer I was really impre

Oct 20th 2020 | L Duffy