I really appreciate the support on this replacement... Fantastic customer service and I will be returning for future purchases.
Thank you for your really excellent service.
We had some work on our house that ran over and Utility held onto our sofa for around a month whilst we finished up. Once we requested, the items were delivered really quickly. We took delivery last week and the massive boxes have doubled up as a castle i
As on the two previous occasions I have used your company I have found the service to be nothing short of impeccable. Keep it up!
Thanks to you and the team for the standout service - very impressive. Have a great weekend, Chris
I ordered 2 items for my daughter's birthday. I was unsure the order had been completed. I contacted Utility to question this. I was quickly and politely responded to. I was assured my order had been processed and Jess informed me she would pack it hersel
This was my first purchase with Utility. I ordered a Frida Mini Planter in July and Utility really quickly confirmed my order was placed and dispatched. Unfortunately - through no fault of Utility - my order went missing and was lost by Royal Mail. I cont
I have nothing but praise for UtilityDesign. The level of customer service has been outstanding - nothing has been too much to ask. We were in the process of making quite a significant purchase and there was never any pressure to be forced into a sale. I
Ordered a magis medium puppy on sunday 26th july arrived on Tuesday 28th july.really pleased with our purchase. Fast delivery. Would recommend. Also I messed up on the payment and Jessica couldn't have been more helpful and understanding. Big thank you. B
I have nothing but praise for Utilitydesign. The response to my order was prompt and even though I had ordered the incorrect size of the item I wanted, they replaced it equally promptly with the correct size at no extra cost. My enquiries were dealt with
Have bought several items from this website including a sofa. The customer service was outstanding. I had swatches sent, I had personal phone calls and advice> the communication was outstanding. I would use this company over any other carrying similar sto
"Thank you for your timely responses and wonderful after care. Utility are a fantastic company and one I will continue to use and recommend."
"You have been absolutely fantastic and made my experience stress free. Your customer service is faultless! Utility design will be my destination for any homeware and furniture I choose in future."
Comment: I would just like to say a big thankyou for the level of service we received following our recent order and delivery of Eames DSR chairs for our new home. I am very supportive of independent stores and as a new on-line customer I was really impre
